Privacy Policy

At Lookado London, your privacy is important to us. We are committed to protecting your personal information and ensuring that your experience on our website is safe and secure. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website.

1. Information We Collect

When you visit www.lookado.co.uk, make a purchase, or contact us, we may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, shipping address, and payment details when you make a purchase.
  • Payment Information: We use secure payment gateways, and we do not store any of your payment card information.
  • Usage Data: We may collect information about how you interact with our website, including IP addresses, browser types, and pages viewed. This information helps us improve our website’s functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including providing shipping details and confirming your purchase.
  • Customer Support: To assist you with any inquiries, product information, and order updates.
  • Marketing Communications: With your consent, we may send promotional emails, discounts, and updates about new products or special offers. You can opt out of these communications at any time.
  • Website Improvement: To enhance your experience by analyzing trends and improving the functionality of our website.

3. Sharing Your Information

We value your privacy and do not sell or trade your personal information to third parties. However, we may share your information with trusted third parties to help us operate our business, such as:

  • Payment Processors: We work with secure payment gateways like PayPal, Visa, Mastercard, and others to process your payment.
  • Shipping Partners: We may share your information with delivery services to fulfill your orders.
  • Legal Compliance: We may disclose your information if required by law, such as in response to a court order or government investigation.

4. Data Security

We take appropriate measures to protect your personal data, including the use of secure sockets layer (SSL) encryption on all transactions. While we take steps to safeguard your information, no data transmission method is completely secure. We recommend that you use a secure network and keep your account information safe.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, improve website functionality, and personalize your experience. You can control cookies through your browser settings, but disabling cookies may affect your experience on our website.

6. Your Rights

As a customer, you have the right to:

  • Access your data: You can request information on the personal data we have about you.
  • Correct your information: You can update or correct any information we hold about you.
  • Delete your data: You can request that we delete your personal data, except where we need to retain it for legal reasons.
  • Opt-out of communications: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.

7. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from anyone under 16 years old. If you believe we have collected such data, please contact us immediately, and we will take appropriate action to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

If you have any questions or concerns about your privacy or this Privacy Policy, please contact us at:

  • Email: info@lookado.co.uk
  • Phone: +44 7457 413011
  • Address: 28 Churton St, Pimlico, London SW1V 2LP, United Kingdom

We are committed to ensuring your privacy and protecting your personal information.