Return & Refund Policy

At Lookado London, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process, ensuring your shopping experience is hassle-free.

1. Returns
You can return any items within 30 days from the date of purchase. All returned items must be unused, unworn, and in their original condition with all tags attached. To initiate a return, please contact us via email at info@lookado.co.uk with your order details.

2. Return Shipping
If you have made an incorrect purchase or changed your mind, the return shipping cost will be your responsibility. We recommend using a trackable shipping service or purchasing shipping insurance for returns as we cannot guarantee that we will receive your returned item.

3. Refund Process
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 7 business days. Please note, it may take several additional business days for the refund to appear in your account, depending on your payment provider.

4. Non-Refundable Items
Certain items, such as sale or clearance items, may not be eligible for return or refund. Please check the product page for any specific exclusions before purchasing.

5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the correct product.

6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@lookado.co.uk with a description and photos of the issue. We will resolve the matter and provide a full refund or replacement at no additional cost to you.

7. Order Processing and Delivery

  • We process orders within 1-3 business days.
  • Standard delivery takes 3-8 business days, meaning your total delivery time will be between 4-11 business days from the order date.
  • All shipments are sent via Free Shipping within the United Kingdom.
  • Please note that orders must be placed by 05:00 pm for same-day processing.

8. Contact Information
For any return-related questions or assistance, feel free to reach out to us:

  • Email: info@lookado.co.uk
  • Phone: +44 7457 413011
  • Business Hours: Monday - Friday, 09:00 am - 05:00 pm
  • Address: 28 Churton St, Pimlico, London SW1V 2LP, United Kingdom

Thank you for shopping with Lookado London! We appreciate your business and strive to ensure your satisfaction.