Shipping and Payment Policy

Thank you for choosing Lookado London. We are committed to providing you with a seamless and efficient shopping experience. Below are the details of our shipping and payment policies.

Shipping Information

We offer Free Shipping on all orders within the United Kingdom, ensuring that your shopping experience is cost-effective and convenient.

Order Processing Time:

  • We process all orders within 1-3 business days. Orders placed by 05:00 pm will be processed on the same business day. Orders received after this cut-off time will be processed on the next business day.

Delivery Time:

  • Once your order has been processed, it will typically arrive within 3-8 business days for transit. Therefore, your total estimated delivery time will be between 4-11 business days from the date of purchase.
  • We currently ship only within the United Kingdom.

Shipping Method:

  • We offer Free Shipping on all orders. Your order will be shipped using our trusted delivery partners, ensuring it reaches you safely and efficiently.

Order Tracking:

  • Once your order has shipped, you will receive a tracking number to monitor its progress. If you have any questions about your shipment, feel free to reach out to us at info@lookado.co.uk.

Payment Information

We accept a variety of secure payment methods to ensure a smooth and safe checkout process.

Accepted Payment Methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Union Pay
  • Shop Pay
  • PayPal
  • Google Pay
  • Apple Pay

Payment Security:

  • All transactions on our website are protected by SSL encryption, ensuring that your payment details remain safe and secure.

Currency:

  • All prices on our website are displayed in GBP (British Pounds).

Order Confirmation:

  • After your payment has been successfully processed, you will receive an email confirming your order and payment. If you have any issues with your order or payment, please contact us immediately at info@lookado.co.uk.

Returns and Cancellations

  • We accept returns within 30 days of your purchase. Please ensure that the returned items are in original, unused condition with tags attached. The return shipping cost will be the responsibility of the customer if the wrong order was made.
  • For more information on returns, please refer to our Return & Refund Policy here.

Contact Information

If you have any questions about our shipping or payment processes, feel free to reach out to us:

  • Email: info@lookado.co.uk
  • Phone: +44 7457 413011
  • Business Days: Monday - Friday
  • Business Hours: 09:00 am - 05:00 pm
  • Address: 28 Churton St, Pimlico, London SW1V 2LP, United Kingdom

We appreciate your business and are here to assist you with any inquiries!