Terms and Conditions

Welcome to Lookado London! These Terms and Conditions govern your use of our website and services. By using www.lookado.co.uk, you agree to comply with and be bound by these terms. Please read them carefully before making any purchases or using our site.

1. General Information

  • Website Name: Lookado London
  • Website URL: www.lookado.co.uk
  • Business Information:
    • Business Address: 28 Churton St, Pimlico, London SW1V 2LP, United Kingdom
    • Phone: +44 7457 413011
    • Email: info@lookado.co.uk
    • Business Days: Monday - Friday
    • Business Hours: 09:00 am - 05:00 pm

2. Orders and Payment

  • By placing an order through our website, you are making an offer to purchase products, subject to availability and our acceptance of the order.
  • All orders are subject to a review process, and we reserve the right to refuse or cancel any order for reasons including but not limited to availability, errors in the product description, or issues with payment.
  • Payment Methods: We accept various payment methods, including credit and debit cards, and other payment options available at checkout.

3. Shipping and Delivery

  • We offer Free Shipping within the United Kingdom.
  • We process orders within 1-3 business days.
  • The total delivery time is between 4-11 business days, which includes 3-8 business days for transit.
  • All shipments are sent via Free Shipping.
  • Orders must be placed by 05:00 pm to be processed on the same day.

4. Returns and Refunds

  • We accept returns within 30 days from the date of purchase.
  • Returned items must be in their original condition, unused, and with all tags attached.
  • If the customer made a wrong order, the return shipping cost will be the customer's responsibility.
  • Once the returned item is received and inspected, a refund will be processed within 7 business days to the original payment method.
  • Refunds for damaged or defective items will be fully processed at no additional cost to the customer.

For more information, please refer to our Return & Refund Policy here.

5. Product Availability and Pricing

  • All products are subject to availability. In case an item is out of stock, we will notify you as soon as possible.
  • Prices are subject to change without notice. Any price changes will be reflected at the time of checkout.

6. Privacy and Data Protection

  • We respect your privacy and are committed to protecting your personal data. Please review our Privacy Policy here for more details on how we collect, use, and protect your information.

7. Intellectual Property

  • All content on this website, including but not limited to text, images, logos, and graphics, is the property of Lookado London and is protected by copyright and trademark laws. You may not use, copy, or distribute any content from this site without permission.

8. Limitation of Liability

  • We strive to ensure that all products and information on this website are accurate. However, Lookado London does not warrant that all content is error-free or that the site is free from technical issues.
  • Lookado London will not be liable for any direct or indirect damages arising from the use of our website or purchases made through the site.

9. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts in London.

10. Changes to Terms and Conditions

  • We reserve the right to modify or update these Terms and Conditions at any time without prior notice. All changes will be effective immediately upon posting on the website. It is your responsibility to check these terms periodically for updates.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please don't hesitate to contact us:

  • Email: info@lookado.co.uk
  • Phone: +44 7457 413011
  • Business Hours: Monday - Friday, 09:00 am - 05:00 pm

Thank you for shopping with Lookado London!